Centara partners with True Digital in rolling out touchless technologies for guests

February 17, 2022

Centara Hotels and Resorts, one of Thailand’s leading hotel operators, has partnered with True Digital Solutions, True Group’s fully-integrated digital solutions provider, allowing Centara to usher in a new era of hospitality with the latest touchless technologies to create an extraordinary experience for guests.

The COVID pandemic has been a key driver of digital transformation across all industries, especially in tourism and hospitality which need to enhance their hygiene and safety protocols in order to build customers’ confidence.

The Digital Guest Solution, a digital solution operating on one of the digital platforms for service-related business, True Hospitality Platform, is implemented in five Centara hotels and resorts in Thailand to offer a more convenient approach for guests looking to use a hotel’s services. Without the need to download any applications, guests can scan an Intelligent QR Code via their personal mobile phone or tablet to enjoy services at their fingertips, such as ordering in-room service, booking a spa appointment, or requesting housekeeping.

At Centara Grand Beach Resort Phuket, Centara is also adopting trailblazing hospitality technology in the form of True 5G Robo-serve in its restaurant. The powerful 5G cloud-intelligent robot can perform tasks autonomously, including deliver food, welcome guests and interact with customers, increasing the speed of services and building customer trust and confidence.

Markland Blaiklock, Deputy Chief EXecutive of Centara Hotels and Resorts enthused “we are thrilled to collaborate with such a prominent player in the technology segment as True Digital Group in a partnership which will be a game changer in the hospitality business. At Centara, we are always looking for new approaches to enhance our services and create a better experience for our guests, and we believe these innovations fit perfectly with the demands of the new generation of travellers.”

Ekaraj Panjavinin, Managing Director of True Digital Solutions, True Digital Group adds “The COVID-19 pandemic has been a key driver of digital transformation across all industries, especially in tourism and hospitality which need to enhance their hygiene and safety protocols in order to build customers’ confidence. Thus, True Digital has developed ‘True Hospitality Platform’ which includes Building Intelligence (a building and space management platform), Hyper Personalised Travelling Service (a digital platform for customized tourism services) and Digital Guest Solution which seamlessly integrates various hotel services in one platform. We also recently introduced our True 5G Robo-serve to Centara Grand Beach Resort Phuket, and we strongly believe that our best-in-class technologies will be able to satisfy Centara guests and help drive tourism to Thailand.”

True 5G Robo-serve utilises sensor navigation to help the robot avoid obstacles with intelligent mobility and complete tasks autonomously. Combined with the Digital Guest Solution platform, which also offers accurate insight to allow Centara to better understand guest behaviours, these innovations will play important roles to transform operational functions in today’s hospitality landscape.

The Digital Guest Solution from True Digital Solutions is available for guests to experience at the following Centara resorts across Thailand:

Centara Grand at Central World
Centara Grand at Central Plaza Ladprao
Centara Grand Mirage Beach Resort Pattaya
Centara Grand Beach Resort & Villas Hua Hin
Centara Grand Beach Resort Phuket

For more information, please visit truedigital.com/industry-based-solution

For more information on Centara go to www.CentaraHotelsResorts.com

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